Spoiled Aesthetics

I booked my appointment through Yelp, which was convenient, and I arrived early for my visit. Unfortunately, that’s where the convenience ended. Despite being early, I still waited an excessively long time, the ordeal took two hours total from arrival to checkout. They were clearly busy, maybe overbooked, either way it showed. When I was finally called back, I met with a staff member who went over pricing, he wasn’t pushy, which I appreciated. Based on his recommendations, I paid for three syringes of tox and one full syringe of lip filler and was reassured that everything would be used during that visit. I had to state that I wanted to take advantage of the special online and was met with “oh you have to buy a voucher for that but I’ll honor it.” FYI: NOTHING online listed anything about a voucher. After that consult, I was sent back to the waiting room for another 20+ minutes. While the waiting area is comfortable (has coffee, water, multiple seating options, and even a massage chair) the wait was still unexpected and frustrating. In all my years of getting tox, I’ve never had visits stretch anywhere near two hours. The injector was kind and explained what she was doing, but there were some gaps in care. I wasn’t provided an ice pack for my forehead or lips afterward, and the numbing cream she used was only mildly helpful. When I asked her to use the full three syringes I had purchased, she declined, saying it wasn’t needed and was unsure why they recommended so much. When I went to schedule my two-week follow-up, I was told everything was booked so booked 3 weeks out instead. The injector is only there twice a week, and apparently she’s newer to the company. While the clinic is known for their laser services, the scheduling limitations and long waits made more sense at that point, but still didn’t feel great. The biggest issue came when I asked about the unused syringe I had paid for. Instead of refunding it, I was told it would be “kept on file” for a future visit. I didn’t like that at all. It felt like I was being funneled into returning even though I wasn’t fully satisfied. I tried to get clarity, but the front desk repeated the same thing: it would just stay there for “next time.” I left feeling rushed, confused, and honestly irritated. I reached out again, shortly after leaving, via Yelp afterward, explaining that I did not recall signing anything allowing them to store unused product and that I wanted my $500 back for the syringe that wasn’t used. After some back-and-forth, they finally reversed the charge on my CareCredit. CareCredit also informed me that charging for product not used at the time of service is against their best practices. Because of the scheduling issues and the overall experience, I ended up canceling my follow-up appointment altogether. The injector herself was kind, but the overall process with the excessive wait times, unclear policies, difficulty getting a refund, and feeling pressured to return was highly disappointing. I won’t be returning and encourage others to becareful when scheduling and paying attention to what you actually pay for versus what was given to you.

A very welcoming experience, very clean and calming atmosphere. Every staff member I interacted with was very nice very helpful, and answered all my questions. I was very nervous to get laser hair removal because I’ve heard that’s it’s a painful process, but it was a quick and PAINLESS experience. Will definitely be returning!

I cannot recommend this place enough! I went in for skin bleaching and Shavelle was absolutely AMAZING. She is truly the best at what she does — especially down there 🫣😅. She made the entire process comfortable, explained everything in detail, and her technique is gentle but super effective. I noticed a difference right away, and each session just keeps getting better. If you’re thinking about getting this treatment done, trust me… go to Shavelle. She’s talented, professional, and genuinely cares about your results. I wouldn’t let anyone else touch me after experiencing her work!

The staff is extremely friendly and helped me feel at home. Everyone there makes you feel welcomed and they treat you like your family. Im really happy to be accepted especially as a transgender woman. We under go a lot of discrimination every day. The are very LGBT friendly and accommodating. Love them! Highly recommend this place to anyone. They have amazing coffee ☕ massage chairs. The kindest receptionist staff. You will not be disappointed! 😊

So amazing!! The staff was so friendly and knowledgeable, answering all my questions. The entire place was so clean and well-kept. I voiced my biggest concern which was pain to the staff, because I used to cry when I would get waxed, and they were kind and let me try a test spot. When I say I TRULY did not feel anything! I have definitely been converted to a laser girly, and LOVE this place, will be back for sure!!!