Dermatology Office of Dr. Ellen Turner

I was a patient of Dr. Ellen Turner for a few years before deciding to leave. My overall experience with her was always a pleasant one. She is kind, caring and informative. However, her staff is god awful. I experienced multiple unpleasant encounters from her team. Ranging between condescending tones from Jasmine, specifically, their biological coordinator. Patronizing attitudes through their patient portal/over the phone. & unfriendly energy in office. It just progressively got worse. Thankfully I have since switched dermatologist and am so much happier. Think what you may when skimming through the reviews. I at one point believed this was a solid practice from reviews and personal experience. However, what they lack is consistent quality customer service.

I chose Dr. Ellen Turner in part because she markets her practice as offering functional medicine and hormone evaluation, and this was explicitly reiterated to me at the time of scheduling a new-patient appointment. Upon arrival, I was told, by the nurse who began my appointment, that these services are no longer offered. This information and the whole nurse interaction was delivered in a rude, dismissive tone towards me. When I questioned the discrepancy between what was advertised and what was actually provided, the staff response made it clear this practice is struggling with medical burnout and workload issues. This discrepancy constitutes misleading advertising and induced me to schedule a visit under false assumptions. I informed the nurse and front desk that I was not going to waste my time or a copay under those circumstances, thanked them, and walked out. More broadly, what is concerning is a clear pattern in how patient distress and criticism are handled. In public responses to negative reviews, the practice repeatedly invokes HIPAA, policy, credentials, and the “inappropriateness” of public feedback—not to acknowledge harm, but to deflect it and subtly shift blame onto patients. While HIPAA limits specifics for the practice of medicine, it does not prevent basic empathy or accountability from providers. The choice not to offer either reinforces an unequal power dynamic where patients are framed as confused or inappropriate for speaking up. A practice that markets itself as compassionate, functional, and whole-person oriented should not respond to patient concerns by hiding behind policy or authority. I strongly encourage prospective patients—especially those seeking functional or holistic care—to read the lowest reviews carefully and pay attention not just to what patients say, but how those concerns are responded to by Dr. Ellen Turner.

I paid for a visit where my concerns were completely dismissed. I explained that I had side effects from Dutasteride and asked about trying Finasteride. The dermatologist insisted dutasteride has no side effects and said I was the only patient out of thousands who had ever experienced them. She also refused to prescribe finasteride because it was “too dangerous.” This contradicts widely known medical information and made the appointment feel like a waste of time and money.

Visiting Dr. Ellen Turner’s office is always such a pleasure! From the moment I walk in, her staff makes me feel genuinely welcomed and cared for. Dr. Turner is truly exceptional — her treatments are personalized and precise, and she takes the time to explain everything in a way that makes you feel comfortable and confident. Whether it’s a medical or cosmetic appointment, she’s always personable, professional, and has such a warm energy that makes every visit enjoyable. I always leave her office feeling refreshed, confident, and absolutely stunning. Highly recommend her to anyone looking for a dermatologist who truly cares about her patients and delivers incredible results!

I can’t rate the doctor as we never even got past the aloof, disrespectful office staff. First, we waited half an hour, despite being the first appointment of the day. This is after specifically making the appointment for 8:10, having been offered that time by the office, and having them confirm twice. At one point they asked us whether they could push to 8:45, and when we said that we could if necessary, but would prefer 8:10 as we'd originally agreed, due to work and school, they had again confirmed 8:10. I guess they just decided we could get there at 8:10 and wait until 8:45. At 8:35, when we asked the receptionist if she knew how long it would be, her response was “I wouldn’t know that”. We were later told that they had booked us for 8:30(?!?) as they wanted us there early "to fill out paperwork." You mean the paperwork that you sent us via text, and we filled out two days in advance? Again, no communication, no apology, no empathy. At 8:37 they called us in. When we (myself, my husband, and my child) stood to walk into the examination room, the nurse barks "One parent only!" When I asked why that was the policy, all the receptionist could offer was “that’s the doctor’s policy”. Again, would have been good information to have before we both missed work to be there. The nurse and receptionist then began to "whisper" about us "scamming them" (While we were deciding whether to stay after the first round of miserable treatment we'd received, my husband had said we'd dispute the charge if we left and they tried to charge us a cancellation fee). At this point, no one felt comfortable staying, and we left. The only positive thing to come from the experience was the learning opportunity it afforded our son. We talked about respect, courtesy, advocating for oneself, and running a business; all things lacking here.