Arboretum Dermatology

I had a bad experience at this clinic. The initial issue I had was a billing matter. I received two treatments from them, but for some reason, the second treatment was nearly twice as much as the first. I called their office to get some sort of explanation. The explanation I was given didn’t make much sense to me. The initial person I spoke with seemed a bit unsure as to why the second treatment was so much more expensive, so she told me that she had to look into it more and get back to me. I called the office again a few days later and spoke to someone else who worked in their office. She gave me a completely different explanation from the first individual that I spoke with, and I was no less confused after speaking with their second rep. She eventually told me that she was just relaying the notes that had been left in my file by their manager. So, I asked if I could speak with her manager directly to get a more detailed explanation. I was connected to the manager, and I believe her name was Ronnie. The first thing that Ronnie said to me when she got on the phone was something along the lines of “I’m just going to tell you the same thing that the last person told you.” I found this initial greeting to be unnecessary and a bit condescending. She was the third person I spoke with at their office who attempted to explain to me why my second bill was so high, and her explanation was no less vague, inconsistent, and confusing than the other two. I think what I found most annoying about the entire situation, though, was her attitude. She seemed very blasé and disinterested in rectifying the problem. It didn't even seem like she was taking the situation very seriously. In any event, I ultimately paid the bill, but my experience in dealing with their office/billing staff was far from satisfactory. They just seemed a bit sloppy and unprofessional to me. I won’t be going back.

I actually look forward to my 2x per year visits to Arboretum Dermatology. Dr. Berger is simply a delight - fun, curious, efficient and thorough. If something needs doing, she asks and acts, and also clearly explains. And the staff is wonderful in every possible way - friendly, accommodating and always thinking of what will work for me.

De. Berger is amazing. I had been suffering from hair loss for years - the fourth generation of women in my family - and was destined to be a balding old lady until I met Dr Berger. Her care and treatment have reversed my alopecia and now I have a thick head of hair. She is an excellent dermatologist for other skin issues, and she has a wonderful way with patients. She is empathetic, compassionate and attentive.

I’m working through my 70s. I was just fine with all my wrinkles. Yet, my skin looked dead like a corpse. Zero shine to it , zero glow. I got the CO2 treatment. I am absolutely blown away by it. Dr. Carmen and all of staff were absolutely amazing. Dr. Carmen full of all information and direct about it all. She is now one of my favorite people in this whole wide world. She listens, she cares and she delivers. I’m just about two weeks out. Fine lines gone. Skin is glowing and looks fresh.

As a retired physician I have very high expectations for my own health care. Dr. Berger and her entire staff were beyond my expectations. They were all competent, congenial, and professional. This is the best Dermatology experience I have ever had!!